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Coordinator Associate and Patient Experience - Patient Relations
CHRISTUS Health
Application
Details
Posted: 30-Oct-24
Location: Alice, Texas
Salary: Open
Categories:
Operations
Internal Number: 230829
Description
Summary:
In a High-Reliability Organization, reporting to the Director of Quality Management, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.
CHRISTUS Spohn Hospital Alice was built in 1999 to serve the healthcare needs of people in Alice and the surrounding communities. The hospital is a Level IV Trauma Center and is licensed for 186 beds and offers comprehensive medical and surgical services including pediatrics, obstetrics, skilled nursing, emergency and intensive care, as well as cardiac and comprehensive services. At CHRISTUS Spohn Hospital Alice, Coastal Bend nurses can feel confident they have a place to work that will support them and help them grow professionally. The hospital has achieved the Pathway to Excellence® designation by the American Nurses Credentialing Center (ANCC), recognizing hospitals which support and nurture their nurses? development.
Requirements:
Education/Skills
Associate degree required.
Experience
1 year of education, customer service, or process improvement experience preferred.
Experience in supporting multi-functional teams required.
Experience in a healthcare setting is required.
Licenses, Registrations, or Certifications
None required.
Work Type:
Full Time
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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.