The PXU Coordinator provides vital administrative and operational support to the PXU team. As the primary point of contact for those inquiring about and engaging in PXU programs, the PXU Coordinator delivers timely, professional support to ensure a positive experience. With a strong focus on administrative efficiency and collaborative teamwork, this role contributes to the smooth execution and high-quality delivery of PXU programs and services.

REPORTS TO

Vice President, Patient Experience University

LOCATION

Nashville or Dallas/Fort Worth preferred; Will work remotely with occasional in-person meetings

KEY RESPONSIBILITIES

Responsibilities include the following, with other duties that may be assigned as the role develops:

Customer Service

Serve as the first point of contact via phone and email for PXU-related questions.
Provide technical support for online platforms (Totara, Credly, Nimble).

Operations

Maintain and update documentation to ensure continuity of operations.
Schedule meetings for PXU team to discuss programs with prospective participants.
Assist with data entry and projects as needed.

PXU Programs

Manage CPXP Prep course enrollment and facilitate the study sessions.
Coordinate and facilitate PX Connect Live, Connection Calls, and PX Chats.
Manage organizational member access to Introduction to Patient Experience.
Support webinars by serving as the backup host and send follow-up communications.

Sales Support

Follow up on open invoices for PXU programs.
Outreach to new individual members as a point of contact for learning questions.
Outreach to sales leads from informational webinars, preview requests, and other sources.

ELEVATE PX

Support ELEVATE PX by managing the submission and review process.
Assist with the breakout session program selection.
Manage speaker invitation and decline communications.

QUALIFICATIONS

Minimum 2 years’ experience in an administrative or customer service role.
Excellent interpersonal communication skills with the ability to interact positively and effectively with a variety of individuals.
Strong organizational skills with attention to detail and ability to manage multiple tasks.
Excellent written and verbal communication skills.
Comfortable with virtual platforms (Zoom, Teams) and able to troubleshoot common user issues.
Self-starter with a collaborative attitude and a commitment to supporting team success.
Experience in healthcare, membership association, or education is preferred but not required.
Learning Management System (LMS) experience a plus.

WHAT WE OFFER

Opportunity to shape and elevate the voice of a global movement dedicated to transforming the human experience in healthcare.
A mission-driven, collaborative, and remote work environment.
Competitive salary and benefits, including health, dental, vision, 401(k) match, and more.

WORK ENVIRONMENT

The Coordinator, PXU is a virtual role, providing the individual with work flexibility, but also the need to ensure critical focus in maintaining consistent communication and achieving performance targets. Travel will be related to team meetings and events hosted by the Institute, estimated up to 5%.

ABOUT THE BERYL INSTITUTE

The Beryl Institute is the global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.

TO APPLY

Please submit a letter of interest, resume/CV and salary requirements via email to Becky Reisinger, Vice President, Patient Experience University, becky.reisinger@theberylinstitute.org.

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