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About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

Oversees the daily management of the company's travel and expense reimbursement program. The program has a $20 million budget and over 5,000 travelers. Responsibilities include educating employees, enforcing policies, managing systems, and analyzing travel data. This helps in strategic policy design and procedural decisions with Senior Leadership. Serves as the main contact with travel and expense vendors for contractual compliance. Acts as a liaison between BSW Holding executives and travel vendors.

Essential Functions of the Role

• Responsible for managing the Travel & Expense systems to ensure full functionality and utilization. Manages vendors in configuration, interfaces, testing, workflow changes, data accuracy, and enhancements.
• Responsible for oversight, communication, and education of Travel policy.
• Regularly reviews T&E requests and provides additional clarification as needed to ensure adherence to policy.
• Evaluates monthly T&E spend data to find cost savings and check compliance with travel vendor contracts. Proposes changes to senior leadership based on data exploration.
• Develops, manages, and coordinates end-user training to ensure program compliance and best practices.
• Serves as primary resource for questions regarding travel policy and expense systems; troubleshoots and resolves issues.
• Identifies and recommends opportunities for efficiencies and assist management with the revision of procedures, guidelines, and policies.

Key Success Factors

• Verbal and written communication skills. Ability to interact with a wide range of constituencies.
• Ability to manage high volume of interactions with employees and vendors (via phone, email, in person, etc.)
• Ability to successfully interact with program stakeholders (external vendors and regional, divisional, and executive leadership).
• Excellent problem solving and research skills; and ability to deliver resolution and findings timely and clearly to impacted users.
• Ability to adapt to rapidly changing priorities and manage deadlines and deliverables.
• Know travel industry operations, IRS travel/fringe benefit guidelines, and the expense reimbursement tool (Concur). Understand travel and reimbursement procedures.
• Skill in the use of computers and related software applications.
• Ability to collaborate with IT and vendors regarding T&E system design, maintenance and functionality.
• Ability to travel to provide training/support to various BSWH geographic locations.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - Bachelor's Degree or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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