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Job Summary: The Senior Analyst, Information Technology Epic, is responsible for providing intricate tactical and operational support for the implementation of Enterprise Clinical IT systems.  Assists and facilitates the design, implementation, optimization, change management and issue resolution related to the enterprise system and the clinical and business workflows it supports. Requires experience working with enterprise systems such as the Epic platform as well as the applicable clinical and/or business workflows.

Responsibilities: 

• Supports the relevant departmental environment including all applications and operational interfaces. Performs intermediate problem analysis and troubleshooting, and maintains appropriate documentation.  Escalates complex issues to the appropriate group in a timely manner.
• Provides intermediate programming and/or analytical support for the relevant departmental systems, subsystems, and related software products, in support of clinical and operational clients. Updates and maintains project plans, provides design and installation/support documentation. Creates or modifies change management procedures per departmental standards as necessary.
• Designs, configures and installs new programs, modifications or enhancements to existing systems. Analyzes modifications or enhancements to determine impact on existing production systems.
• Develops test plans, test data and testing schedules.  Conducts unit and system tests to verify results of software solutions.  Participates in functional and integrated testing of all software upgrades, enhancements, service packs and hotfixes as assigned.
• Performs analysis of business and user needs, documenting requirements, and revising existing system logic as necessary. Trains end users in the use of equipment and software.
• Works in multiple phases of systems and applications analysis, and considers the business implications of the application of technology to the current business environment.
• Provides support during non-working hours to ensure the operation of production systems in a 24 x 7 environment.
• Researches, plans, and designs interfaces between a wide variety of systems to support the clinical and business needs of the hospital and physician organizations. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.
• Provides business related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members. If Clinical oversees the technical design, implementation, analysis, and modifications of new/existing programs and systems to support the clinical, corporate and technical operations across all facilities.
• Creates and maintains accurate and current documentation regarding application(s) supported by the team. Participates in the maintenance of training materials and disseminates materials to users. Reviews documentation and training materials prepared by fellow analysts.
• Assists with go-live and support schedules as well as the coordination of field support activities and provides go-live and rollout support on new applications, modules, and functionality.
• Maintain a favorable work environment for all team members and clients.
• Responsible for the IS change of control standards and procedures, including successful release and communication of go lives.
• Provides status reports and insights to departmental leadership in ad-hoc and weekly meetings.
• Represents the department team in user meetings and performs project management duties as needed. Work with other departments to understand their needs.
• Performs other job-related duties as assigned.

Qualifications/Requirements:

Experience:

• 4+ years of related experience, required

Education:  

• Bachelor’s degree in Computer Science or related field, required

Licenses / Certifications:  

• Epic Module Certification in job-related module(s) is required to be obtained within 6 months of hire and renewed quadrennial
• ITIL, Lean Six Sigma, and PMP certifications, preferred
• NYS Clinical licensure (Medical, Nursing, Pharmacy, or other relevant allied health professional), preferred

Other:

• Ability to work in surroundings with a degree of dust, noise, odors, etc. without undue discomfort.
• Ability to hear, talk, walk, stand, bend and stretch.
• Ability to read, write and interpret documents.
• Ability to sit for long periods of time at a desk to perform job functions.
• Ability to communicate effectively with clients and co-workers.
• May be exposed to mechanical/electrical/radiant/explosive/burn and chemical hazards.
• May be required to handle, dispose of and/or identify hazardous waste and hazardous materials.
• May be required to operate and clean equipment.
• May be required to work both indoors and outdoors under extreme temperatures.
• May be required to handle reasonably heavy weights across distances.
• May be required to operate heavy vehicles.
• Must be trained in and knowledgeable of all hospital policies and procedures pertaining to hazardous waste and hazardous materials and maintain qualifications applicable to assigned work.

Special Requirements:

• Ability to work within a team environment
• Excellent analytical, problem-solving, written and verbal communications skills.  Strong customer service skills. 
• Knowledge in Operating Systems and Databases:  Microsoft Windows, UNIX, Oracle, SQL
• Knowledge of Programming Languages where applicable:   Java, HTML, Visual Basic, C, C++, Perl
• Familiarity with  HL-7, Microsoft Office, Microsoft Project, Visio, ITSM
• Familiarity with either clinical or financial systems