Ridgeland, Mississippi
Jackson Heights, New York
Indianapolis, Indiana
Port Jefferson, New York
Denver, CO, USA
Posted: 04-May-26
Location: Ridgeland, Mississippi
Type: Full Time
Salary: $45,409 to - $68,078 per year
Sector:
Internal Number: 860990400
Join the South Central VA Health Care Network - Make a Difference in Veterans' Lives!
At the South Central VA Health Care Network (VISN 16), we are committed to providing top-tier healthcare to our nation's heroes.
Are you passionate about serving those who’ve served our country? VISN 16 South Central VA Health Care Network, one of the nation’s largest and most dynamic Veterans Health Administration networks. VISN 16 proudly serves Veterans across Arkansas, Louisiana, Mississippi, Oklahoma, and Texas, delivering high-quality, patient-centered care to those who have served our country.
Why VISN 16?
VISN 16 operates a comprehensive system of care that includes VA medical centers, outpatient clinics, community-based clinics, and specialized treatment programs, ensuring Veterans receive accessible and innovative healthcare services close to home.
Our network is recognized for its commitment to:
• Veteran-centered care and exceptional patient experiences
• Innovative healthcare delivery and telehealth services
• Cutting-edge research and education partnerships
• Supportive and collaborative work environments
What You’ll Do
As part of the VISN 16 team, you will:
• Contribute to delivering high-quality services to America’s Veterans
• Work alongside mission-driven professionals dedicated to public service
• Support healthcare programs that impact hundreds of thousands of Veterans
Join the VA as an Advanced Medical Support Assistant (AMSA) and become a vital part of a team dedicated to providing exceptional care and support to those who have served our country.
Key Responsibilities:
As an AMSA at the VA, you will:
- Schedule Appointments: Efficiently coordinate, schedule, cancel, and reschedule patient appointments and consults, ensuring our veterans receive timely and appropriate care.
- Patient Management: Monitor the electronic wait list, prepare for clinic visits, and manage both inpatient and outpatient appointments within your area of responsibility.
- Accurate Record-Keeping: Ensure encounter forms are completed to obtain the appropriate workload credit, and verify and update essential patient demographics and insurance information.
Skills and Knowledge
You will leverage your practical knowledge of computerized data entry and information processing systems, along with essential software used in patient care. Your understanding of the healthcare system's organization, services, and standard procedures, including medical records and terminology, will be crucial in performing your duties efficiently.
Primary Duties
- Clerical and Administrative Support: Serve as a key support figure for multiple clinical departments, providing both clerical and administrative assistance.
- Work Monitoring: Track the status and progress of work, making necessary day-to-day adjustments per established priorities, and seeking guidance from supervisors as needed.
- Training: Offer on-the-job training to new employees, ensuring they are well-versed in established procedures and practices.
- Information Dissemination: Provide accurate and timely information via telephone and in person to the general public, professional staff, and both civilian and military personnel regarding appointments and other inquiries.
- Collaborative Work Environment: Work closely with clinic staff to set priorities, organize tasks, and meet deadlines, ensuring compliance with established processes, policies, and regulations.
Become a member the VA team and contribute to a mission that honors and serves those who have given so much. As an AMSA, you’ll have the opportunity to grow professionally while making a significant impact on the lives of veterans and their families. Apply today and embark on a fulfilling career path with the VA!
Salary: $45,409 to - $68,078 per year
Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility.
Grade Determinations:
In addition to the basic requirements for employment listed in paragraph 3 above, the following education and experience criteria must be met when determining the grade of candidates:
Experience or Education: None beyond the basic requirements.
GS-06:
Experience. One year of experience equivalent to the GS-5 grade level.
GS-05 Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring 7 appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
iii. Ability to communicate tactfully and effectively, electronically, by phone, in person], and in
writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
