Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:
Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
Childrens Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.
Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.
Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.
JOB SUMMARY
The Employee Experience Program Manager is a strategic and execution-focused role responsible for designing, implementing, and continuously enhancing enterprise-wide
employee experience (EX) initiatives that foster engagement, inclusion, connection, and organizational effectiveness. This role serves as a critical bridge between strategy and
execution, translating the organization's employee experience vision into scalable, high-impact programs that align with business priorities and cultural values.
As a trusted advisor and consultant to leaders across the organization, the Program Manager drives the integration of EX best practices into divisional operating models, ensuring
consistency and sustainability of engagement efforts. This role leverages data-driven insights, employee feedback, and industry best practices to shape meaningful experiences that improve
employee satisfaction, strengthen culture, and support retention and performance outcomes. The Employee Experience Program Manager operates in a highly collaborative environment,
partnering closely with the Director of Employee Learning & Experience, Organizational Event Planner, HR Analytics, Facilities, and cross-functional leaders. Success in this role requires a
balance of strategic thinking, program management excellence, strong facilitation skills, and the ability to influence without direct authority.
JOB SPECIFICATIONS AND CORE COMPETENCIES
Enterprise Employee Experience Program Design & Execution:
' Develop and manage an annual employee experience roadmap aligned with organizational values, strategic priorities, and EX pillars
' Design and oversee enterprise-wide engagement, inclusion, and connection programs that foster a positive and inclusive workplace culture
' Lead and support FTE onboarding experience initiatives to ensure new employees are effectively welcomed, connected to Community's culture, and
integrated into the organization through consistent, engaging, and sustainable employee experience practices.
' Plan and coordinate a minimum of two inclusion and connection-focused initiatives per month
' Create comprehensive program and event plans, including defined objectives, value alignment, inclusion impact, and success measures
' Develop and maintain RACIs in partnership with the Organizational Event Planner and Facilities to ensure clear accountability and seamless execution
' Continuously evaluate program effectiveness and recommend enhancements based on feedback and outcomes
Engagement Survey, Culture Insights & Action Planning:
' Partner with HR Analytics to support the administration and execution of mid-year and annual engagement surveys
' Validate organizational hierarchies and data integrity within engagement platforms to ensure accurate reporting
' Analyze engagement survey results and translate data into meaningful insights and actionable recommendations
' Develop and deliver division-level presentations to communicate key findings, trends, and opportunities
' Report employee experience, engagement, Community Council, and interest based club results to senior leadership, using data and feedback to recommend strategic, sustainable solutions that address identified trends, opportunities, and organizational needs.
' Facilitate leadership readouts and guide leaders in co-creating targeted, measurable action plans
' Provide ongoing coaching, support, and progress tracking to ensure successful implementation of action plans
' Partner with business leaders to embed employee experience best practices into divisional operating models
Interest-Based Clubs & Community Engagement Programs:
' Lead and govern enterprise community initiatives, including the Community Council and all interest-based clubs, ensuring alignment with employee interests, organizational goals, and Community's employee experience strategy.
' Monitor participation, engagement, and overall effectiveness of clubs and community programs
' Maintain and update club charters, governance frameworks, and participation metrics
' Partner with employees and leaders to launch new interest-based clubs aligned with employee interests and organizational goals
' Foster a sense of community and belonging through inclusive and engaging programming
Stakeholder Partnership, Consulting & Communication:
' Serve as a trusted consultant to leaders on employee experience strategies, engagement initiatives, and culture-building efforts
' Build strong relationships with cross-functional partners, including HR, Facilities, Communications, and business leaders
' Influence and guide stakeholders to align with enterprise EX strategies and priorities
' Deliver compelling presentations and communications that effectively convey insights, strategies, and program outcomes
' Ensure alignment and consistency of messaging and approach across all EX initiatives
Other duties as assigned
QUALIFICATIONS:
Education/Specialized: Bachelor's degree in HR, employee engagement or related
Work Experience (Years and Area): 5-7 years of experience in human resources, culture development, onboarding, employee engagement, Diversity, Equity, & Inclusion
Program management and/or project management experience, including projects requiring cross functional team alignment.
Software Proficiencies: Microsoft Office (Word, Excel, PowerPoint, and Outlook)
COMPETENCIES
Organizational Core Competencies: All employees are responsible for understanding and
demonstrating Community Health Choice core competencies:
' Customer Focus ' Sustainability
' Reliability and Dependability ' Employee Empowerment
' Honesty & Integrity ' Sustainability
' Change Management ' Affordability
' Teamwork ' Employee Empowerment
' Impact & Influence + Strategic Vision ' Profitable Growth (Supervisory Employees)
' People and Team Development ' Employee Empowerment (Supervisory Employees)
Job Family/Job Title Competencies
The following competencies apply to the Entry Level of this job family:
Select from the drop down below:
' Problem Analysis
' Attention to Detail
Any additional competencies not indicated above:
' Superior interpersonal, organization and program management skills.
' Ability to create an environment that supports and encourages respect, customer commitment,
teamwork, enthusiasm, and personal growth. Establish an expectation that people can be their authentic selves.
' Knowledge of general change management principles, methodologies, and tools
' Demonstrated track record of managing inclusion programs with proven results.
' Experience with DEI program development, execution, and performance monitoring with a clear
understanding of how inclusion functions as part of DEI best practices.
' Demonstrated analytical and data-driven approach to DEI programs and initiatives.
' Experience managing multiple projects simultaneously and/or projects involving cross functional/team alignment.
' Strong organizational skills and passion for getting the details right.
' Creative thinking and ability to execute and measure the effectiveness of new ideas.
' Excellent verbal and written communication skills and ability to develop strong professional relationships with peers, managers, and cross-functional teams.
' Ability to use good judgment to problem solve, make decisions, and involve necessary individuals at the appropriate time.
' Ability to thrive in an environment of ambiguity and change.
' Ability to influence without authority, think proactiv
