Career Center

Summary

The employee serves as a Social Worker for the VA Caregiver Support Line (CSL).

Qualifications

NOTE: This applies to past - current - and upcoming VA Health Professions Trainees (HPT) only. VA HPT is an individual appointed to temporary positions in one or more VHA medical facilities performing clinical or research training experiences to satisfy program or degree requirements or admitted to the VA Health Professional Scholarship Program. HPTs can be either VA-paid or Without Compensation (WOC). Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE)
• Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited
• A doctoral degree in social work may not be substituted for the master's degree in social work
• Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work
• Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level
• Exception: VHA may waive the licensure or certification requirement for persons who are otherwise qualified - pending completion of state prerequisites for licensure/certification examinations
• This exception only applies at the GS-9 grade level
• For the GS-11 grade level and above - the candidate must be licensed or certified
• At the time of appointment - the supervisor - chief social work or social work executive will provide the unlicensed/uncertified social worker with the written requirements for licensure or certification - including the time by which the license or certification must be obtained and the consequences for not becoming licensed or certified by the deadline
• English Language Proficiency: Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Social Worker - GS-9: Experience - Education - and Licensure
• None beyond the basic requirements
• Demonstrated Knowledge - Skills - and Abilities
• In addition to the education listed above - the candidate must demonstrate all of the following KSAs: (a) Ability to work with Veterans and family members from various socioeconomic - cultural - ethnic - educational - and other diversified backgrounds utilizing counseling skills
• (b) Ability to assess the psychosocial functioning and needs of Veterans and their family members - and to formulate and implement a treatment plan - identifying the Veterans problems - strengths - weaknesses - coping skills - and assistance needed
• (c) Ability to implement treatment modalities in working with individuals - families - and groups to achieve treatment goals
• This requires judgment and skill in utilizing supportive - problem solving - or crisis intervention techniques
• (d) Ability to establish and maintain effective working relationships and communicate with clients - staff - and representatives of community agencies
• (e) Fundamental knowledge of medical and mental health diagnoses - disabilities - and treatment procedures
• This includes acute - chronic - and traumatic illnesses/injuries
• common medications and their effects/side effects
• and medical terminology
• Social Worker - GS-11: Experience and Licensure: Appointment to the GS-11 grade level requires completion of a minimum of one year of post-MSW experience equivalent to the GS-9 grade level in the field of health care or other social work-related settings - (VA or nonVA experience) and licensure or certification in a state at the independent practice level
• NOTE: For appointment licensure or certification at this level please refer to paragraph 3c
• OR Education: In addition to meeting basic requirements - a doctoral degree in social work from a school of social work may be substituted for the required one year of professional social work experience in a clinical setting
• Demonstrated Knowledge - Skills - and Abilities: In addition to the experience above - candidates must demonstrate all of the following KSAs: (a) Knowledge of community resources - how to make appropriate referrals to community and other governmental agencies for services - and ability to coordinate services
• (b) Skill in independently conducting psychosocial assessments and treatment interventions to a wide variety of individuals from various socio-economic - educational - and other backgrounds
• (c) Knowledge of medical and mental health diagnoses - disabilities and treatment procedures (i.e
• acute - chronic and traumatic illnesses/injuries - common medications and their effects/side effects - and medical terminology) to formulate a treatment plan
• (d) Skill in independently implementing different treatment modalities in working with individuals - families - and groups who are experiencing a variety of psychiatric - medical - and social problems to achieve treatment goals
• (e) Ability to provide consultation services to new social workers - social work graduate students - and other staff about the psychosocial needs of patients and the impact of psychosocial problems on health care and compliance with treatment
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• VA Handbook 5005 - Appendix G39
• Social Worker Qualification Standard GS-0185 The full performance level of this vacancy is GS-11
• The actual grade at which an applicant may be selected for this vacancy is in the range of GS-09 to GS-11
• Physical Requirements: Work is sedentary but also demands standing - walking - bending - twisting - and carrying light items.

Duties

• Total Rewards of a Allied Health Professional The employee is responsible for answering and responding to inquiries from caregivers - Veterans - community agencies and concerned family members and friends through multiple media channels
• The incumbent will provide information on VA's Caregiver Support Program including the Program of Comprehensive Assistance for Family Caregivers and the Program of General Caregiver Support Services
• The incumbent conducts caregiver screening - clinical assessment - and offers individualized interventions to include supportive counseling and electronic referrals through the Caregiver Support Program database - to local VA Medical Center to Caregiver Support Coordinators that meet the unique needs of caregiver and Veteran callers
• The employee is sensitive to a variety of caregiving situations - assisting caregivers navigate barriers to care
• Employee independently conducts psychosocial assessments and treatment interventions to a wide variety of individuals from various socio-economic - cultural - ethnic - educational and other diverse backgrounds
• Provides psychoeducation to customers including medical and mental health diagnoses - disabilities and treatment procedures to formulate treatment and foster further connection to services
• Independently evaluates customer's needs and implements different treatment modalities when working with individuals - facilities - and groups who are experiencing a wide variety of psychiatric - medical and social problems
• Provides counseling to caregivers of Veterans and Veteran customers - recognizing the unique needs and challenges of caregivers and is familiar with a variety of interventions for depression - anxiety - stress and burden as well as understands the mental health continuum of care
• Work Schedule: Various schedules
• 9:00 AM - 5:30 PM Eastern Standard Time OR 12:00 PM to 8:30 PM Eastern Standard Time Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This position may be authorized for Virtual Work
• Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position
• Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space
• Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place
• Functional Statement #: 46682A - 46683A Permanent Change of Station (PCS): Not Authorized